Effective 2026-08-19. This policy explains the Aura & Qi 30-day return process.
A return should not require guesswork. The information below explains eligibility, item condition, postage, refunds, and how to ask for help.
The 30-day return window
Aura & Qi accepts eligible returns requested within 30 days of delivery. To start a return, email info@auraandqi.com with the order number, the item being returned, and a brief reason for the request.
Please wait for return instructions before sending the item. A parcel sent to an unconfirmed address may be delayed or lost and may not reach the team handling the return.
Item condition
A returned bracelet should be unworn beyond a reasonable inspection and should include its original components and packaging. Please pack it carefully so that pearls, stones, silver details, and clasps are protected in transit.
Cultured pearls and gemstones vary in color, shape, surface, and pattern. Those material differences are not faults. A product that differs materially from its description, arrives damaged, or is sent in error will be reviewed separately from a change-of-mind return.
Damaged, incorrect, or missing items
If an item arrives damaged or the wrong item is delivered, contact us promptly. Include the order number and clear photographs of the bracelet, packaging, and shipping label. Do not discard the packaging until we confirm whether it is needed for the carrier review.
We will explain the available remedy after reviewing the information. This may include a replacement, repair, or refund where appropriate. We will not require a customer to accept store credit instead of a refund where applicable law requires another remedy.
Return postage
Do not send a return until Aura & Qi has authorized it. The applicable return address is provided privately by email for that return.
The customer pays the return postage for an eligible change-of-mind return. Aura & Qi pays the necessary return postage for a damaged, incorrect, or faulty item.
Aura & Qi does not charge a restocking fee.
Refunds
Once an approved return is received, it will be checked against the order. An accepted refund will be sent to the original payment method. Banks and payment providers may need additional time to place the funds back in the customer account.
After an approved return is received and inspected, Aura & Qi will initiate the refund within 5 business days. The payment provider may need additional time to post the funds.
Original or return delivery charges will be handled according to the reason for the return and the customer rights that apply to the order. The responsibility for delivery and return charges is stated above and at checkout where applicable.
Custom or altered orders
Standard catalog bracelets made in an offered standard size follow the 30-day return process above. A bracelet personalized or altered to an individual specification may have different change-of-mind eligibility only when that restriction is shown clearly before payment. This does not remove remedies for an item that is damaged, defective, incorrect, or otherwise protected by applicable law.
Consumer rights
This policy adds to, and does not replace, rights that cannot be excluded under applicable consumer law. Some locations provide a statutory cancellation period or specific remedies for faulty goods.
Questions
For a return or refund question, email info@auraandqi.com. Include the order number so we can find the purchase without asking for unnecessary personal information.
