Effective 2026-08-19. This policy explains how Aura & Qi prepares, tracks, and supports deliveries.
Review the delivery estimate, destination limits, address requirements, customs information, and support steps before placing an order.
Delivery estimate
We do not currently ship to Alaska or Hawaii.
Aura & Qi offers free tracked delivery to the United States during the initial launch. The United Kingdom, Hong Kong SAR, Australia, New Zealand, Singapore, and all other destinations will remain unavailable at checkout until their delivery and tax arrangements have been reviewed separately.
Each bracelet is made to order and normally takes 2-3 business days to prepare before dispatch. The current carrier reference for the United States is 3-10 business days after dispatch, giving an estimated total of 5-13 business days from order confirmation. This is an estimate, not a guaranteed arrival date. Customs checks, severe weather, carrier disruption, peak periods, or an incomplete address can add time.
Orders are prepared through a third-party fulfillment partner in Hangzhou, Zhejiang, Mainland China. Aura & Qi remains the seller and the customer-service contact for the order.
Order confirmation and tracking
Customers receive an order confirmation at the email address used at checkout. A separate dispatch message will include the available tracking details after the parcel has been handed to the carrier.
Tracking can take time to show its first scan. If it has not updated for several business days, contact info@auraandqi.com with the order number. We will check the shipment rather than ask the customer to contact an unfamiliar carrier without context.
Addresses
Customers should check the recipient name, street address, apartment or unit number, city, region, postal code, country, email address, and telephone number before placing an order. If an address needs to change, email us as soon as possible. We cannot promise that an address can be changed after dispatch.
If a parcel is returned because the address was incomplete, incorrect, or could not be accessed, we will contact the customer before deciding the next step. Any reshipping charge must be explained and agreed before a parcel is sent again.
Delays and unavailable items
We will only advertise a dispatch or delivery estimate when we have a reasonable basis for it. If we learn that an order cannot ship within the promised time, we will contact the customer promptly with the revised timing and the choice to accept the delay or cancel the unshipped order for a full refund. We will not treat silence as agreement to an indefinite delay. If we do not receive the consent needed to keep the order open, we will cancel the unshipped item and initiate a full refund to the original payment method within 5 business days.
If an item cannot be supplied, we will not replace it with another bracelet without permission. We will explain the issue and offer the available options.
Customs, duties, and destination limits
Orders ship from Hangzhou, Zhejiang, Mainland China, through a third-party fulfillment partner. Aura & Qi currently ships only to the United States. Other destinations remain unavailable at checkout until their shipping and tax arrangements have been reviewed.
The fulfillment partner prepares the export declaration and hands the parcel to the selected tracked carrier. A carrier or customs authority may still contact the recipient for information needed for clearance.
Aura & Qi is responsible for import duties, taxes, and carrier clearance charges for the current United States delivery service. If a carrier charges the recipient, the customer may send the receipt to info@auraandqi.com for review and reimbursement.
If a carrier asks the recipient to pay an import duty, tax, or carrier clearance charge for a United States order, contact info@auraandqi.com before paying where practicable. If payment is required to release the parcel, keep the carrier notice and receipt so Aura & Qi can review and reimburse the charge.
Lost, damaged, or misdirected parcels
If tracking shows a delivery problem, contact us with the order number and the tracking details. If the parcel arrives damaged, keep the packaging and send clear photographs of the parcel and item. This gives us the information needed to review the issue with the carrier.
A carrier scan does not settle every case. We will review the available evidence and explain the next step in writing. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Questions
For delivery questions, email info@auraandqi.com. Include the order number when one is available.
